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Returns and Cancelations


If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day you acquired or a third carrier who was appointed by you acquired the physical possession of the goods.

In order to exercise the right of withdrawal, you must inform us i.e. the Company

NOVIS ZISIS KAI SIA G.P. which is in Athens, at 205 Piraeus Street, Athens P.C. 11853, VAT Number 801949184,. Tell no. 2103461910, email: for your decision to withdraw from this contract with a clear statement (e.g., letter sent by post or email). You can use the withdrawal form, without this being mandatory (Withdrawal sample form). You can complete and submit the withdrawal form electronically or any other clear statement electronically, too. If you use this electronic option, we will send you a confirmation of receiving your withdrawal on a landline (e.g. email) without delay.

To meet the withdrawal deadline, it is sufficient to submit your statement of exercising of your right to withdraw before the withdrawal deadline expires.

Consequences of withdrawal:

  1. If you withdraw from this contract, we will refund all the money we received from you in to the product you return, including delivery costs (excluding additional costs due to your choice to use a delivery method. other than the cheapest standard delivery method we offer), without undue delay and definitely within the time limits set by law. We have the right to delay the refund until we get back and check the goods. You expressly agree that we will execute the above refund by depositing the money in a bank account that you indicate to us or in your credit card (if the payment has been made by credit card).
  2. You ought to send the goods back at your own risk and expense or deliver them to us (Company under the name NOVIS ZISIS KAI SIA G.P. which is in Athens, at 205 Piraeus Street, Athens P.C. 11853, Tell no. 2103461910) without undue delay and definitely within 14 calendar days from the day you told us you were withdrawing from this contract. The deadline is considered to have been met if you return the goods before the end of the 14-day period.

In order for a return to be accepted, the product sent by you for collection from our Company must be in the condition it was received, it must have its original packaging which must be intact, without damage and tears or scratches the product must not have been used, be complete as well as bring together all the documents that accompanied the product. In case that the product is accompanied by a gift, this gift must also be returned, also in the condition in which it was received.

In case the product is not accompanied by its original tax documents, our Company cannot the product with a specific order from our e-shop and will not be able to accept the return.

The right of withdrawal does NOT apply in the following cases:

  • where the products have been used
  • where the products have been manufactured to the specifications set by you as a buyer or to your personal requirements and personal customizations or which are inherently impossible to return with shipment (e.g. engraving, ordering a chain of a certain length, etc.)
  • in cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons or for hygiene reasons (such as earrings and body jewelry)
  • charms
  • discounted products 
  • in cases where the products have been damaged when opening the package, when removing the labels or when misuse by the consumer


It is pointed out that in order to determine the nature, characteristics and function of the products you bought, you must handle and examine them in the same way as you would be allowed to do so in a shop and no more than that.

Therefore, the consumer may be held responsible with the decrease of the value of a product, if the handling he has done on it exceeds the acceptable measure.


We make every reasonable effort in order to deliver to you the product you ordered which will have the agreed properties as stated in the manufacturer's description and without actual defects according to article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises (except in the case of withdrawal, see above since you are a consumer), we invite you to contact us within 48 hours of receiving it at 210341910 or send an email to  in order to reach an agreement on this issue. If it is indeed a defective product or a product that lacks the agreed properties and provided you inform us within 48 hours, then in this case we will agree on how this can be corrected or be replaced with another.


In the event that without any defect or lack of agreed quality in the product you received, you simply wish to change it and replace it with another product of equal, lower or greater value, we invite you to contact us within 48 hours of receiving it by phone at 210 3461910 or send an email at in order to agree on this issue and replace it with another product of your choice. The costs of returning the product to the Company are borne by you and the return conditions described above in the chapter WITHDRAWL apply so that we accept to receive it. In case you choose a lower value product, our Company can credit the difference in value and use the credit in your next purchase.


The Company has no warranty policy. It is not responsible for damage from normal wear, misuse or damage when removing the package.

In case a product needs repair, the customer can contact our company via email. If the repair is possible, we will inform the customer if there will be a cost (if an external partner must be used or a part needs to be replaced) or it will be free if it can be repaired by us. In any case, you will be informed about the transportation costs. 


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