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Terms of Use

The website provides its services under the following terms of use, which the visitor / user of the pages of the website is invited to read carefully and to visit / use its pages / services of the website only if they are fully accepted.

The website belongs to the Company NOVIS ZISIS KAI SIA G.P. which is in Athens, at 205 Piraeus Street, Athens 11853, VAT No. 801949184, G.E.MI 166857701000. Tell no. 2103461910, email provides to the visitors / users of its website its services under the following terms. The pages of may include ads to the content of the website that are subject to these terms of use, unless expressly stated otherwise. The visitor / user of services understands and accepts that all pages / services are provided "as is".


If the visitor / user wishes to subscribe to the service (s) of agrees to:

  1. provide true, accurate, valid and complete information about the information requested by in the requests for access to its contents / services,
  2. maintain and diligently update its registration details in order to maintain them true, accurate, valid, up-to-date and complete. provides its users with services upon acceptance of the terms of use of the website. Users who choose to register as members of remain solely responsible for all operations carried out under their personal password, email and in general their user account. Members agree to immediately notify of any unauthorized use of their account and any occurring and / or possible violation of security. Also, members are solely responsible for the careful use of their account and their formal exit from their account at the end of each use (Logout). is not responsible for any breakdown- damage arising from the inability of members to respect and follow this clause. After the creation of the account, its deletion can be realized by informing us in the contact details mentioned at the beginning of this. reserves the right to modify and / or temporarily or permanently suspend part or all of its services with or without notice to users / members.

Connecting to our Website is permitted only if you act in a fair and lawful manner, and refrain from any action that causes damage to the Company's reputation, or its unfair usage. The user / member understands and accepts that reserves the exclusive right to stop its members using passwords on their services and / or to stop the provision of its content to users / members who are believed that they have violated the letter and the spirit of these terms of use.


Silver and steel jewelry, faux bijoux, body jewelry, seasonal items such as charms and other products from third parties are available to you for sale through our online shop. The Company reserves the right to choose at its sole discretion the products available for sale on its online shop and to modify, renew and / or withdraw them at any time, without any charge and without any prior notice to e-shop customers. The same applies to the prices of the products, or any offers and discounts which can be made at its sole discretion and which can be changed without prior notice to the user (it goes without saying before concluding the purchase agreement with the customer).

In any case, it is pointed out that the description of the products of the mentioned properties and characteristics that they carry is based on information and data provided by the original supplier / importer / manufacturer of the product to the Company. The same applies to the description of the purpose for which each product is intended.

The Company ought not to and is not in a position to check or be responsible for their truthfulness, correctness or accuracy or for the suitability of the products for the purpose for which they are intended. Therefore, the Company is not obliged to compensate the customer for any incidental or consequential damage caused due to the usage of the product according to the reports of the supplier.

The company has the right to refuse the conclusion of a contract with a user / customer who systematically violates the terms of this and / or shows abusive behavior contrary to business ethics and good faith.


The stages of the process from the submission of the order by the buyer until the concluding of the purchase contract between the buyer and are the following:

  1. By entering our online shop, you can select the product you are interested in, by referring to the corresponding product category. By clicking on the product, you are interested in, you can see a photo of the product and its description as it is written based on the information provided by the supplier. Provided that you want to buy the product, you must click "Add to Cart" in order to go to the next step required to complete the submission of your order. At this point you are asked to either register as a member of the Website (or log in if you are already a member) or to complete the submission of the order as a visitor of the Website (that is to say without actually creating a member account). After filling in your details, you are asked to choose among the shipping methods offered by our Company, which will be further explained in more detail below. Then you are asked to choose among the payment methods offered by our Company which will be further explained in more detail below. At this stage you are also informed about the shipping costs depending on the shipping method you have chosen. After completing all the information requested by you and provided that you want to submit a proposal for the purchase of these products, continue by clicking the "Complete Purchase" button. In this way you submit a proposal to the Company for the conclusion of a contract for the purchase of the products you have chosen. The conclusion of the contract is completed on a case-by-case basis as described in the next paragraph (2).
  2. You will then receive an automated order submission confirmation message, which will be sent to the e-mail address you have stated. In case that the product is available, the sending of the above-mentioned e-mail proves the acceptance by the Company of the proposal submitted by you for the conclusion of a contract and therefore constitutes a statement of acceptance of your offer and conclusion of a contract with the company. In case there is any problem with your order we will inform you by sending e-mail or phone.
  3. In the case of a telephone order, you will provide us with a valid email address and a mobile phone number in order to receive the statutory communication regarding the confirmation of your order and its progress (as discussed in the previous paragraphs).

For the completion of the order, by accepting these terms, you provide your consent for the processing of your personal data in order for the company to make all the above updates and communications with you in to the progress of your order.

To make a transaction in our e-shop you must be above the age of 18 years old. Visitors under the age of 18 must refrain from any action in our e-shop. When you place an order, you agree that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order.


The prices of the products listed in the online shop are in euros and include VAT. The prices listed in the e-shop are valid only for the products purchased from the online shop of the Company. The listed prices do not include the additionally required shipping costs - which are added before the completion of the order.

The Company reserves in general the right to freely adjust the prices of the products, to modify them and to change and / or withdraw the offers at any time without prior notice to the users of the website, who will be informed of the valid current price of the product by the post on the Website.


Our Company provides you with many ways of collecting and delivering of the products for your convenience. Shipping costs are borne- entirely by the buyer and their amount is adjusted according to the method defined below. During the process of submitting your order, you are asked to choose which of the following ways you wish in order to receive the products you have ordered. Depending on the way you choose, the total final cost of your order is determined according to the following distinctions.

A. Delivery of products with a courier company

Shipping costs are borne entirely by the buyer. For orders worth more than thirty-five (35) euros, shipping of the products is free. However, in the case that the area is not difficult to reach and if the customer does not wish to receive his package from the nearest ACS store, an extra charge for a remote or difficult to reach area is to be imposed in any case. From the delivery of our product to the courier company, which will be done by us as soon as possible and for which there will be information upon completion of your order, the shipment of the product will be planned, and the product will be shipped within the time period specified by the courier company (ACS), depending on the delivery address. We do not bear any responsibility in case of late delivery of the product within the time period set by the courier company.

The billing table is valid as follows: 

For orders up to 34.49 euros

  • Basic charge 2,50 €
  • Extra charge on remote areas 3,50 €
  • Extra charge on Cash on delivery 2,00 €

For orders of 35.00 euros and above

  • Basic charge 0,00 €
  • Extra charge on remote areas 3,50 €
  • Extra charge on Cash on delivery 2,00 €

The above charges are subject to change for future purchases without notice. However, the new charges will apply to new purchases. Similarly, the Company reserves the right to choose at its absolute discretion the courier company with which product deliveries are done.

Indicative delivery time according to our contract with ACS is the following:

  • In Attica: 1 day
  • Inland Destination: 1-2 days
  • Island Destination: 1-3 days
  • Remote areas: 1-5 days

Delivery time is indicative and concerns working days from the date of departure from the shop and may vary depending on conditions.

Β.Collection of the product at the Company premises at 205, Piraeus Str., Athens, P.C. 11853

B.1 In case you have already paid the price of the order by using a credit or debit card or prepayment of the entire amount by bank deposit in the e-shop, the Company will contact you by phone or e-mail when the product is available for its collection. The Company bears no responsibility in case the communication with you is not possible due to an error in your data or your non-response to our communication or an event of force majeure or an unforeseen incident. Please note that the Company will keep the product for collection for a period of 7 days from your notification that the product is ready for collection from the store. After the expiration of the aforementioned deadline of 7 days, the Company is not obliged to have the product ready for collection at the store. If you do not arrive to pick up the product within the aforementioned 7-day period, you will need to contact our online shop again in order to re-agree on the product delivery arrangements. Once you have prepaid the product, you must have the proof of payment with you upon its delivery. The Company is entitled (but not obliged) to refuse to deliver the product to anyone who appears and does not have the proof of payment. It is clear from any responsibility if it delivers the product to any person who arrives for collection with the said proof or without proof but states other details of your order.

B.2 If you have chosen to pay for the product upon its collection from the Company premises, we will contact you by phone or email you when the product is available for delivery In this case the product is reserved for you for 2 working days from the date of your notification, otherwise your order will be canceled, and the product will be sale-free. The Company does not bear any responsibility in case the communication with you is not possible due to an error in your data or your non-response to our communication or an event of force majeure or an unforeseen incident.


In order to provide you with the best and most complete service, you can choose from the following payment methods for the products you are interested in buying:

a) Payment at the Company's quarters within 2 working days from receiving the email that the product is available for delivery in our real place.

In case you choose to pick up your order from our premises, you can pay the price of the order in cash or by debit/credit card upon collection of the product from our place. The permissible limit for the payment of products in cash is provided by the current legislation. Our Company is obliged to deliver the product to any person who appears in our place and makes the payment for a specific order number that has been made through the e-shop and is clear from any responsibility for any delivery to a third party.

b) Via credit card visa, mastercard as well as debit cards of Greek banks.

Our Company, having as its highest goal the maximum possible securing of transactions, may, if necessary, provide assistance to its affiliated payment service providers regarding the correctness of the payment details you submit (in the case of credit card payment) and is entitled to reject your order if it is found to have or there is a possibility of any problem in to them. It goes without saying that the customer bears full and exclusive responsibility for the correct entry and completion of his/her card details in the payment system. If you have chosen the credit card as a method of payment, the process will be carried out and completed through our trusted partner, a banking institution that provides all the security guarantees of electronic transactions. The collection and processing of the payment details you submit are carried out only by the cooperating financial institutions which are solely responsible for their processing for the completion of the payment. In case you choose to pay by credit card the credit card holder is responsible for the person who will receive the products.

c) By bank payment deposit

Deposit in one of the following bank accounts within 2 working days from the sending of the confirmation message of receiving of the order:

Name of the Beneficiary: NOVIS ZISIS KAI SIA G.P.


  • IBAN: GR75 0140 1810 1810 0200 2008 025


  • IBAN: GR10 0110 1710 0000 1710 0729 072


  • IBAN: GR61 0172 0870 0050 8710 7795 061


  • IBAN: GR87 0260 0670 0002 3020 1121 088

We point out that it is necessary to enter in the bank payment deposit slip, both your name and the number of your order that appear in the e-mail message which confirms receiving the order by our Company. The Company does not bear any responsibility in case it cannot the submitted by you order with the paid payment if the deposit slip does not indicate the name and the number of the order according to the above.

In any case, please note that the order is processed after the appearance of the full amount deposited in the Company's account. In case the deposit is not made within 2 working days from the date of receiving the confirmation email according to the above (confirmation of the conclusion of the contract), the order and the purchase will be completely canceled, and the product will be sale- free. In this case you will have to place a new order.

d) Cash on delivery upon delivery of the product with an agreed cash on delivery cost of two (2) euros

The Company will contact you by sending an email to the email address you provided when submitting the order to confirm the transaction and other details (e.g., delivery address, delivery time, etc.) before the product is delivered.

It is explicitly agreed that cash on delivery is not possible in the case of products made to order according to your own individual needs or desires (tailor made products). In these cases, the payment of your purchase should be made with one of the above payment methods (credit, debit card, deposit in a bank account).


If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day you acquired or a third carrier who was appointed by you acquired the physical possession of the goods.

In order to exercise the right of withdrawal, you must inform us i.e. the Company NOVIS ZISIS KAI SIA G.P. which is in Athens, at 205 Piraeus Street, Athens P.C. 11853, VAT Number 801949184, Tell no. 2103461910, email: for your decision to withdraw from this contract with a clear statement (e.g., letter sent by post or email). You can use the withdrawal form, without this being mandatory (Withdrawal sample form). You can complete and submit the withdrawal form electronically or any other clear statement electronically, too. If you use this electronic option, we will send you a confirmation of receiving your withdrawal on a landline (e.g. email) without delay.

To meet the withdrawal deadline, it is sufficient to submit your statement of exercising of your right to withdraw before the withdrawal deadline expires.

Consequences of withdrawal:

  1. If you withdraw from this contract, we will refund all the money we received from you in to the product you return, including delivery costs (excluding additional costs due to your choice to use a delivery method. other than the cheapest standard delivery method we offer), without undue delay and definitely within the time limits set by law. We have the right to delay the refund until we get back and check the goods. You expressly agree that we will execute the above refund by depositing the money in a bank account that you indicate to us or in your credit card (if the payment has been made by credit card).
  2. You ought to send the goods back at your own risk and expense or deliver them to us (Company under the name NOVIS ZISIS KAI SIA G.P. which is in Athens, at 205 Piraeus Street, Athens P.C. 11853, Tell no. 2103461910) without undue delay and definitely within 14 calendar days from the day you told us you were withdrawing from this contract. The deadline is considered to have been met if you return the goods before the end of the 14-day period.

In order for a return to be accepted, the product sent by you for collection from our Company must be in the condition it was received, it must have its original packaging which must be intact, without damage and tears or scratches the product must not have been used, be complete as well as bring together all the documents that accompanied the product. In case that the product is accompanied by a gift, this gift must also be returned, also in the condition in which it was received.

In case the product is not accompanied by its original tax documents, our Company cannot the product with a specific order from our e-shop and will not be able to accept the return.

The right of withdrawal does NOT apply in the following cases:

  • where the products have been used
  • where the products have been manufactured to the specifications set by you as a buyer or to your personal requirements and personal customizations or which are inherently impossible to return with shipment (e.g. engraving, ordering a chain of a certain length, etc.)
  • in cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons or for hygiene reasons (such as earrings and body jewelry)
  • charms
  • discounted products 
  • in cases where the products have been damaged when opening the package, when removing the labels or when misuse by the consumer


It is pointed out that in order to determine the nature, characteristics and function of the products you bought, you must handle and examine them in the same way as you would be allowed to do so in a shop and no more than that.

Therefore, the consumer may be held responsible with the decrease of the value of a product, if the handling he has done on it exceeds the acceptable measure.


We make every reasonable effort in order to deliver to you the product you ordered which will have the agreed properties as stated in the manufacturer's description and without actual defects according to article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises (except in the case of withdrawal, see above since you are a consumer), we invite you to contact us within 48 hours of receiving it at 210341910 or send an email to  in order to reach an agreement on this issue. If it is indeed a defective product or a product that lacks the agreed properties and provided you inform us within 48 hours, then in this case we will agree on how this can be corrected or be replaced with another.


In the event that without any defect or lack of agreed quality in the product you received, you simply wish to change it and replace it with another product of equal, lower or greater value, we invite you to contact us within 48 hours of receiving it by phone at 210 3461910 or send an email at in order to agree on this issue and replace it with another product of your choice. The costs of returning the product to the Company are borne by you and the return conditions described above in the chapter WITHDRAWL apply so that we accept to receive it. In case you choose a lower value product, our Company can credit the difference in value and use the credit in your next purchase.


The Company has no warranty policy. It is not responsible for damage from normal wear, misuse or damage when removing the package.

In case a product needs repair, the customer can contact our company via email. If the repair is possible, we will inform the customer if there will be a cost (if an external partner must be used or a part needs to be replaced) or it will be free if it can be repaired by us. In any case, you will be informed about the transportation costs.


The website is the official website of the Company through which its online shop operates. The copyright of the software as well as of the content of the website belongs either to the Company or to the legal beneficiaries and is protected by the applicable copyright legislation.

The display and promotion of the content of the Website does not mean transfer and / or a license and / or right to use it. You can save, print, and display available content for personal use only. It’s prohibited to publish, administer, deliver, copy in full or in part, transfer, alter, store, republish, modify or reproduce in another way, in any form any part of this site content or of its copy. Also, it is not allowed to modify, translate, decompile, reconstruct, or create derivative works using any software or supporting documentation provided by the Company or its licensors. The trademarks appearing on our website belong either to the Company itself or to third parties’ legal entities, suppliers, importers, etc. The user does not have any license or consent to use, in any way, the trademarks of the Company or the trademarks belonging to producers / suppliers of the products available for sale by the Company. The Company does not guarantee the accuracy or of any information or content about any products or services, software or advertisements contained on the Website as well as the third-party content to which you refer to through hyperlinks from the Website or to which the Website provides you to have access. You may not use frames or frame techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or format) of the Company Website without our written consent. You may not use any "meta tags" or any other "hidden text" based on the or trademarks of the Company or its affiliates without our expressed written consent. In case of unauthorized use, the license granted by the Company ceases to be valid.

LIMITATION OF LIABILITY has made every effort to depict with the greatest possible accuracy the products available by displaying photos and descriptions. However, this website may inadvertently contain errors and for this reason the Company does not guarantee the accuracy or completeness of the illustrations and descriptions mentioned. Although the availability of the products is updated daily, is not responsible in case its suppliers have not informed on time about the shortage or elimination of their products. The Company and its associates make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions are carried out smoothly and without interruption and the high level of security is maintained. It is not responsible, however, in the event that for any reason, including negligence, the operation of the website is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" or other malicious software are transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site making it difficult to use or causing problems in its proper operation or stealing information of users' personal data . We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or due to force majeure or unforeseen incidents.


The protection of users' personal data is important to us and we adhere to a Data Protection Policy that is in accordance with the terms arising from the European Regulation 679/2016 EU. (GDPR) and any other applicable legislation. You can see the Protection Policy of in detail by clicking here


Like most websites we use cookies when you access and browse Cookies are small text files stored on the hard drive of a computer or other electronic device with which the user accesses the website and contain anonymous information, which concerns the websites you visit and the devices you use. Cookies do not cause harm in the user's computer system and do not affect its functionality. Cookies also make browsing the web easier for the user, saving their settings. The website uses cookies to provide specialized services and content that covers the user's interests. The above cookies do not contain personal information. Most browsers automatically accept cookies, but the user has the ability to configure their browser to prevent them. Even without cookies the user can use most of the services of

More details about the cookies we use can be found here


The above terms and conditions of use of, as well as any modification thereof, are governed by and supplemented by the Greek law, the European Union law and the international treaties on electronic commerce and the protection of personal data. If any provision of the above terms becomes contrary to the law, it automatically ceases to be valid and is removed from the present, without affecting in any case the validity of the other terms.

MODIFICATION OF TERMS reserves the right to modify the terms and conditions of transactions and use of its website. In such a case it is obliged to update this text. No modification of these terms will be considered and will not form part of this agreement unless it has been made in writing and incorporated into it. We urge you to visit frequently and in any case before each of your purchases the TERMS OF USE and the PRIVACY POLICY of the website


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